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Terms and Conditions

Funeral Planner is owned and operated by InvoCare Australia Pty Ltd (InvoCare) ABN 22 060 060 031 and its related bodies corporate. Funeral Planner is designed to provide the user information on what is involved with a funeral service, and what it costs.

InvoCare is Australia’s leading funeral and memorial services provider, and owns and operates funeral homes, cemeteries and crematoria across Australia.

InvoCare is well known for its commitment to innovation, vocation and care for our customers. It seeks to be innovative in the way it serves its customers, gives back to the community through a range of initiatives and strives to maintain and continuously improve customer care, high service standards and trusting relationships.

The information provided on this Website is general advice only and does not take into account your individual needs, objectives or financial situation.

Please read the following Terms and Conditions carefully. 

All access to and use of this Website is subject to the Terms and Conditions. By accessing and using this Website you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you are not permitted to access and use this Website and you should immediately cease accessing and using this Website. Please note, if you breach any provision of these Terms and Conditions then your right to access and use this Website will immediately cease.

Privacy Policy

Funeral Planner take your privacy seriously. Please visit our Privacy Policy to find out how we may use the information that you provide to us. Your use of this Website is at all times subject to the provisions of our Privacy Policy. 

Funeral Planner Website

We have a number of links on this Website. These may take you to other websites. The purpose of these links is to provide you with easy access to further information you may need in making your purchase decision. In no circumstances do we make representations about the accuracy of any information contained on any other websites. We exclude all liability for any loss, damage, cost or expense you incur in accessing or attempting to access a third party site.

If you have any questions concerning this Website or the goods or services we provide, please contact us

This Website is intended for use by Australian residents only, aged 18 years and over. You should note that this Website (including price references, and goods and service descriptions) is frequently updated. Please note, goods or services may be withdrawn at any time, without prior notice.

Funeral Planner may amend the Terms and Conditions at any time. We recommend that you refer to these Terms andCconditions each time you access this Website. The amended Terms and Conditions will be effective from the date they are posted on this Website. Your continued use of this Website will constitute your acceptance of the amended Terms and Conditions.

Quotes

Quotes provide on the Funeral Planner Website are based on a “normal” minimum funeral service from the provider. A normal funeral service uses a standard sized coffin, a non-religious and non-specific service, during times that are outlined in the service description. The quote provides a guide to the costs associated to a cremation or burial funeral services.

Quotes are valid for 21 days, and only provided by the listed locations.

Quote are fixed and based on the inclusions listed, any variation or other requirement will be subject to requoting by the funeral service provider. Please note, the funeral service quote provided is subject to availability from the provider. 

Funeral Planner is intended for research and comparison use only. Funeral Planner is not able to bind or ensure that any funeral service provider listed on this website sells any product to you.

Prices

All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once paid for in full by you. Please note, prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors may include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact your funeral service provider for up-to-date prices.

All prices are quoted in Australian Dollars.

Administration Fee 

If the account is paid within 21 days of the funeral service, our administration fee is refundable, but if it is not paid within 21 days of the funeral service the administration fee is not refundable. If payment is made on or before the date of the funeral service the administration fee will not be charged. Please note, the administration fee is outlined and included in the quoted price.

Variations

The estimated quote is based on information known to us now. The total cost to you may vary due to unforeseen circumstances, such as an increase in supplier’s charges or due to additional requests such as additional flowers or cars or request for additional items, or variations to the outlined quote. If this occurs the amount payable by you will vary from the quote provided. Please note, should the actual cost of a press notice or flowers exceed the amount quoted, you will need to pay the actual cost, not the quote. 

Professional Service Eee

Our Professional Service Fee incorporates the tasks and services involved in arranging, planning and conducting the funeral service, these may vary between funeral service providers.

Exclusions

These include, but are not limited to:

  • Death and medical certificates
  • Viewing after hours (business hours) and weekends.
  • Rosary or vigil prayers or viewing at an external venue.
  • Full embalming (required for overseas repatriation and other situations).
  • Weekend or Public Holiday fees.
  • Travel outside our usual operating area.
  • Additional vehicles (Hearse and one 4 seat mourning coach included).
  • Payment to third parties, which are called third party fees.
  • Extra staff.
  • Oversized, infant and child services. 
  • Additional items not listed in the quote.
 
Facilities and Equipment/Transportation

These include, but are not limited to:

  • Provision and maintenance of specialised funeral transportation fleet.
  • Transfer of the deceased from place of death, within a geographic radius.
  • Specified transportation of the deceased to service.
  • Care for and preparation of the deceased.

 

Cemetery and Crematoria Charges

These charges are set by the individual cemeteries and crematoria, and are therefore not included in the quote.

Other Fees

There are generally a range of other services and fees, which are optional and not included in the quotes provided.

There may be additional funeral related services required at the time of providing the Services that have not been included in the quoted amount. These items could include, but are not limited to, cemetery costs, after hours transfer costs, statutory authority fees, memorial books/cards, transport beyond the local area (see above), additional mourning vehicles, limousines, audio visual services, remembrance websites plus any specific funeral disbursement costs requested at the time of need but not included in the quoted amount.

Third Party Fees

These consist of the monies paid to the funeral service provider on your behalf to other third parties in order to carry out the funeral in accordance with your instructions.

These include, but are not limited to:

  • Cemetery or Crematorium fees.
  • Clergy or Celebrant fees.
  • Death and funeral notices.
  • Registered Death Certificates.
  • Medical Certificates required for any Crematorium. services

 

Goods and Services Tax (GST)

GST is payable on funeral service provider fees and the supply of goods and services where applicable. All quoted prices include GST.

No Advice

Funeral Planner does not offer financial, investment or other advice. Information or data contained on this Website does not constitute financial, investment or other advice by us in relation to goods or services.

This Website is intended for comparison and research purposes. Funeral Planner is not able to bind any funeral service provider or ensure that any funeral service provider sells any goods or services to you. Accordingly, information on this Website does not constitute an offer by us or any third party provider to: (a) sell any goods or services to you; or (b) enter into any contract with you.

Exclusions of Liability

This Website, its content and services are provided on a strictly ‘as is’ basis. Any quote obtained, or information provided is strictly for guidance purposes.

We try to ensure that the information displayed on this Website is accurate, however your access to this Website and any action you carry out on the basis of information you obtain from this Website is carried out entirely at your own risk and we accept no liability for any losses that you may suffer as a result.

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